Cancellation & General Policy
Effective date: December 1, 2019
Summer Camp & After-School Programs
As a courtesy we appreciate being notified 1 week before the date of the session, we know things happen that cannot be accounted for, and it's important to know that you will be taken care of should you miss a session. If you are unable to provide notice of a missed session we will do our best to book you in for another day/time to accommodate your schedule. Should we not find a good time to make up the missed session we would then offer a credit to be used at any other time for any type of session (Camp, Program, Private Lesson). As a last resort if we are unable to find a new time to schedule the session and a credit is not something that is desired we can proceed with a refund at that time.
Private & Group Lessons
If a Private or Group Lesson is unable to be made and 48-hour notice is given the full lesson can be rescheduled, set up with an Academy Credit or a refund can be processed. Due to the exclusivity of Private Lessons, we are unable to provide refunds if little to no, or no notice is given. We always want to make things right though, so if you reach out to us we can see what other options we can proceed with.
We Will Make It Right
At MC Academy of Tennis we strive to provide the best experience. From start to finish Mike, Matthew and the rest of our team are here for you with anything you need. If you are unhappy with a session it is always best to address your concerns on-site with the instructor. If the instructor is unable to resolve the issue for you speak to Mike and he will address your concerns. If you are unable to address your concerns with our team on-site you can reach out to Mike or Matthew via phone, email, or live chat and we will make it right.
Mike
Phone & Text: (416) 821-5555
Email:
Matthew
Phone & Text: (647) 670-0070
Email:
Live Chat: on the bottom right of our website
Refund Processing
Refunds will be processed based on how the payment was made, no exceptions can be made in this area.
e-Transfer > e-Transfer / Cash
Credit card > Credit card
Debit card > Debit card / e-Transfer / Cash
Cash > e-Transfer / Cash
Academy Credit > Academy Credit