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Cancellation/Change Policy


Effective date: December 20, 2022

 

Summer Camp & After-School Programs (3-18 years of age)

 

To protect our institution and coaches’ income, event cancellations must be received 14 days prior to the event start time.

All cancellations have to be made through your account.

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How to Cancel an Event:
1.    Click MY PROFILE (usually your name) at the top-right portion of your screen.
2.    Choose My Events – Registered.
3.    Find the date & time of the upcoming event you wish to cancel. Click the DETAILS button on the right.
4.    Click the red WITHDRAW button or EDIT REGISTRATION. 

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  • 14+ days notice: a full refund 

  • Less than 14 days notice: no refund 

 

 

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MEMBERSHIP REQUIREMENTS

Please note to participate in the following:

  • MC Academy of Tennis at Martingrove Tennis Club, a membership of $25 (per child) is required for the season. This amount will be added to the program's cost (in addition to the program). 

  • MC Academy of Tennis at Forest Hill Tennis Club, a membership of $39.55 (per child) is required for the season. This amount will be added to the program's cost (in addition to the program). 

 

Why do we need to pay this fee: this fee allows us to use Martingrove Tennis Club's/Forest Hill Tennis Club's courts and book lessons and is a requirement for anyone who wishes to use them. We have worked hard to keep this fee low, so everyone can enjoy the Academy!

 

Juniors have full access to the courts unless an Adult Activity is taking up all of the courts. If an Adult Activity is running and there is a court available, Junior Members have full access to that court. Junior Members can also attend all of our monthly social activities! Junior membership allows for unlimited court usage as long as the courts are not booked for Adult Events. Usually, the courts are busy on weeknights between 7:00 and 10:00 p.m.; however, weekend afternoons are wide open. 

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Private & Semi-Private Lessons

 

24h Cancellation Policy applies (please cancel or reschedule your lesson online). Please NOTE: The full lesson fee will be
charged if a Player doesn`t show up for the session or doesn`t cancel or reschedule more than 24h in advance.

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Make-up/Rain Policy

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All make-up sessions must be reviewed and approved by Mike before you attend the session. We require 72 hours' notice to review and ensure we can accommodate you. If you miss a session and do not provide at least 72 hours notice that you will miss the session, you are not entitled to a make-up session. If there is rain in the forecast please use your best judgment. We will either update our website or send out an email if sessions are cancelled due to rain. If a session is rained out you are entitled to a make-up session.

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We Will Make It Right 

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At MC Academy of Tennis we strive to provide the best experience.  From start to finish, Mike, and the rest of our team are here for you with anything you need.  If you are unhappy with a session it is always best to address your concerns on-site with the instructor.  If the instructor is unable to resolve the issue for you speak to Mike and he will address your concerns.  If you are unable to address your concerns with our team on-site you can reach out to Mike via phone, email, or live chat and we will make it right.

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Mike

Phone & Text: (416) 821-5555

Email: michael@mcacademyoftennis.com

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Support

Phone & Text: 

Email: info@mcacademyoftennis.com 

Live Chat: on the bottom right of our website

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