Cancellation & General Policy


Effective date: December 1, 2019

 

Summer Camp & After-School Programs

 

As a courtesy we appreciate being notified 1 week before the date of the session, we know things happen that cannot be accounted for, and it's important to know that you will be taken care of should you miss a session.  If you are unable to provide notice of a missed session we will do our best to book you in for another day/time to accommodate your schedule.  Should we not find a good time to make up the missed session we would then offer a credit to be used at any other time for any type of session (Camp, Program, Private Lesson).  As a last resort if we are unable to find a new time to schedule the session and a credit is not something that is desired we can proceed with a refund at that time. 

 

 

Private & Group Lessons

 

If a Private or Group Lesson is unable to be made and 48-hour notice is given the full lesson can be rescheduled, set up with an Academy Credit or a refund can be processed.  Due to the exclusivity of Private Lessons, we are unable to provide refunds if little to no, or no notice is given.  We always want to make things right though, so if you reach out to us we can see what other options we can proceed with.

We Will Make It Right 

At MC Academy of Tennis we strive to provide the best experience.  From start to finish Mike, Matthew and the rest of our team are here for you with anything you need.  If you are unhappy with a session it is always best to address your concerns on-site with the instructor.  If the instructor is unable to resolve the issue for you speak to Mike and he will address your concerns.  If you are unable to address your concerns with our team on-site you can reach out to Mike or Matthew via phone, email, or live chat and we will make it right.

Mike

Phone & Text: (416) 821-5555

Email: mike@mcacademyoftennis.com

Matthew

Phone & Text: (647) 670-0070

Email: matthew@mcacademyoftennis.com

Live Chat: on the bottom right of our website

 

 

Refund Processing

 

Refunds will be processed based on how the payment was made, no exceptions can be made in this area.

 

e-Transfer > e-Transfer / Cash

Credit card > Credit card

Debit card > Debit card / e-Transfer / Cash

Cash > e-Transfer / Cash 

Academy Credit > Academy Credit

JOIN OUR MAILING LIST

For special promotions, news & updates

QUICK LINKS

PROGRAMS

OUR MISSION

To inspire everyone to have fun through tennis.  To teach players to be strategic and competitive, and above all else, to live a happy and healthy life.

CONTACT

Mike Czerwinski

Owner & Head Coach

mike@mcacademyoftennis.com

Matthew Pux

Operations Manager

matthew@mcacademyoftennis.com

FOLLOW US

  • Facebook
  • Instagram
  • Twitter

Copyright 2019-2020 MC Academy of Tennis l All Rights Reserved