Cancellation/Change Policy


Effective date: November 13, 2021

 

Summer Camp & After-School Programs

 

As a courtesy, we appreciate being notified as soon as possible if you want to cancel or change your booking. Here are our guidelines:

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  • 14+ days notice: a full refund or credit

  • 3-14 days notice: a credit

  • Less than 72 hours notice: no refund or credit

 

 

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Private & Semi-Private Lessons

 

If a Private or Group Lesson is unable to be made and 48-hour notice is given the full lesson can be rescheduled, set up with an Academy Credit or a refund can be processed.  Due to the exclusivity of Private Lessons, we are unable to provide refunds if little to no, or no notice is given.  We always want to make things right, so if you reach out to us we can see what other options we can proceed with.

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Make-up/Rain Policy

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All make-up sessions must be reviewed and approved by Mike or Matthew before you attend the session. We require 72 hours' notice to review and ensure we can accommodate you. If you miss a session and do not provide at least 72 hours notice that you will miss the session, you are not entitled to a make-up session. If there is rain in the forecast please use your best judgement. We will either update our website or send out an email if sessions are cancelled due to rain. If a session is rained out you are entitled to a make-up session.

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We Will Make It Right 

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At MC Academy of Tennis we strive to provide the best experience.  From start to finish, Mike, Matthew and the rest of our team are here for you with anything you need.  If you are unhappy with a session it is always best to address your concerns on-site with the instructor.  If the instructor is unable to resolve the issue for you speak to Mike and he will address your concerns.  If you are unable to address your concerns with our team on-site you can reach out to Mike or Matthew via phone, email, or live chat and we will make it right.

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Mike

Phone & Text: (416) 821-5555

Email: mike@mcacademyoftennis.com

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Matthew

Phone & Text: (647) 670-0070

Email: matthew@mcacademyoftennis.com

Live Chat: on the bottom right of our website

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